1. Scope
This Refund and Cancellation Policy applies to prepaid purchases of RightClickMagic Pro and Team access made through our supported payment channels.
2. No automatic renewal
RightClickMagic paid plans are prepaid and do not automatically renew. You are charged only when you actively purchase a paid access period.
3. Cancellation
You may stop using a paid plan at any time. Because access is prepaid rather than a recurring subscription, cancelling does not create a future recurring charge to stop. Where the product provides a “Move to Free” option, using it may end paid access immediately.
4. Refund eligibility
Refund requests are reviewed individually and subject to applicable law. We may approve a full or partial refund where, for example:
- you were charged more than once for the same intended purchase;
- payment was captured but paid access could not be activated due to a verified technical issue on our side;
- an incorrect amount was charged because of a verified billing error; or
- a refund is otherwise required under applicable consumer-protection law.
5. Generally non-refundable situations
Except where required by law or approved by us, refunds are generally not provided for change of mind after paid access has been successfully activated and used, failure to use the service during the prepaid period, or issues caused by unsupported devices, browsers, third-party websites or user configuration.
6. How to request a refund
Email info@datagrape.ai with the account email, payment/order identifier, purchase date, plan purchased and reason for the request. Do not send full card numbers, CVV values, passwords or authentication tokens.
7. Processing time
Approved refunds are initiated through the original payment method where possible. Bank and payment-provider processing times may vary.
8. Failed or pending payments
If a payment is shown as failed, reversed or pending, please allow the payment provider or your bank time to update the transaction before submitting a duplicate payment. If funds were debited but paid access was not activated, contact us with the order or payment reference.